Business Process & Quality Management

Six Sigma for Quality Managers with Statistical Process Control (SPC)

This course focuses on quality decisions involving SPC concepts, the assessment of process capability and Total Quality Management (TQM) to attain high levels of customer satisfaction

Participants will have a comprehensive understanding the concept of statistical process control (SPC), where the objective is to obtain continuous improvements in quality in the process of transforming a set of inputs into an output.

The successful implementations of these techniques will contribute to higher quality products and services by reducing non-value added operations, production cycle-time and scrap and rework.

Course Outlines

• Statistical Process Control (SPC)
• The causes of variability and the types of processes
• Definitions of quality and quality improvement efforts to variability and variability reduction, respectively: X-bar and R control charts.
• Process Control vs. Process Capability
• Total Quality Management (TQM).
• Just in Time (JIT).

Download Brochure

For more information about this service, please fill out our request form here.